Tuesday, August 30, 2011

Service: It's a bitch but someone's gotta do it

So, if you know me at all, one of my biggest turn offs is bad service. Sometimes, I say to myself, "Is it really gonna kill you to put a fake smile on your face and take my order?"
Now before you judge and think I'm some kind of princess, I just want to state this:

If I'm going out and paying, I SHOULD get good service. Period. End of discussion.

Now what is good service you say?

1. Acting or showing that you're friendly with a smile. Now, you don't need to kiss my ass and tell me I'm pretty or give me a song and dance or shit like that. Just greet me, say a few customary things, and move on. Is that so hard? I know it's late or you might be having a shitty day, but how about just a smile and honestly, deal with it.
2. Re-fill my water or tea or coke, WITHOUT ASKING! This is probably the simplest thing to do!
3. Check in on us once or twice. Not 5 times and not zero times.
4. Don't push on stuff over and over and over again. If I just politely say, "no thank you" (now this is not necessarily in restaurants but really in clothing stores). After 4th time,  I literally tell them loudly, "I'M NOT INTERESTED!"
5. Finally, just give me the check and allow me to check out. I hate waiting for the check, honestly after 10mins, I literally get up and go to the check out/cashier area and ask for my check.

If you're thinking about the fact I never worked in service you're wrong (I worked at Dunking Donuts in college). As a matter of fact, in a way, I still do because my job entails making my customers happy.

I value service greatly and great service will deserve a great tip. And lousy service, not so much. And I feel like I'm not asking you to put me on a pedestal, I'm just asking for a decent amount of respect while I'm dining out with my family or friends.

And finally, if you can't do you're job well, maybe that type of job isn't for you.